Shipping & Delivery
Within Australia
Standard shipping (AusPost eParcel)
Free shipping to Australia. eParcel orders typically leave our warehouse within 2-3 business days, though this may change during peak periods. Delivery times will be calculated at checkout.
Express Post (AusPost)
We offer express delivery to most locations with tracking available. Express Post orders typically leave our warehouse within 1-2 business days for the US, UK and Australia, and anywhere from 2-8 business days for other countries, though this may change during peak periods. If you live by the kangaroo trail in Kalkarindji, please allow buffer time.
In a few locations around the world we don’t offer an express option. This is because the current express services in those regions aren’t reliable enough, or there are currently no options available in that region.
Due to the huge volume of deliveries, Australia Post has suspended the next-business-day delivery guarantee for Express, but it’s still AusPost’s quickest delivery option.
Premium (Courier delivery)
$10.99 within Australia. For extra-quick delivery, Premium orders get priority dispatch from our warehouse, and typically leave the same day or the day after. Premium shipments are delivered to capital cities and major centres the next working day after it leaves the warehouse; regional deliveries will arrive within 1-2 working days.
Same-day/Next-day delivery
$11.99. Available in inner-metro Melbourne only and on in-stock products only. Must be a residential address; same-day delivery not available to PO Boxes or Parcel Lockers. Delivery window is from 9am-5pm for residential addresses. Orders must be placed on weekdays before 3pm for same-day delivery; orders placed after 4pm will be delivered the following business day. Business day deliveries only, so orders placed after 1pm on a Friday will be delivered the following Monday. Same-day delivery not available on public holidays.
International orders
Currently available to New Zealand, Germany, Hong Kong SAR, Singapore, United States, Mexico, Malaysia, Netherlands, Canada, South Korea, Japan, Sweden, Greece, Brazil, Spain, Israel and Belgium only. Prices range from AU$29.99–$59.99 based on location (shipping calculated at checkout). Due to circumstances beyond our control in the current international shipping climate, we aren't able to provide an ETA on the arrival of your order.
Custom Fees
All customs and duties required for international shipping are the responsibility of the customer; Urban powered by Urbanist will not be responsible for such costs, as they vary based on country and location. If you'd like to find out more please email our support team.
When will my order ship?
We're always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 3-5 business days, though there may be some delays around sales and peak periods. Express Post orders will typically be dispatched 1-2 days after ordering, and Premium orders will typically be dispatched the same day or the day after. You'll get a notification when your order has started its journey so you can track its progress.
Personalised products are made to order, so please allow an extra 5-7 business days for shipping and handling of personalised orders, and a little extra again during peak periods.
When will my order arrive?
For orders shipping to Australian addresses, allow 2-5 business days for it to arrive. Most of our orders will ship with Australia Post's eParcel service, so you'll be able to track it once it leaves our warehouse, and that service will give you a more accurate estimate for when your order might arrive. If you need your order quickly, you can select Express Post at checkout, which will usually be delivered in 1-3 business days (depending on where in Australia it's going). For larger items, we may use other courier services, and we'll provide tracking for those deliveries when the order leaves our warehouse.
Major Metro customers in Australia can also select our Same Day courier service for orders placed before 3pm weekdays. We recommend using an address where someone will be available to sign all day, like a business. Same-day delivery is not available for personalised orders.
For addresses outside Australia, please allow 2-4 weeks for orders to arrive. International orders are shipped with Australia Post, and this service includes tracking, so you'll receive a more accurate estimate when your order leaves our warehouse. Urban powered by Urbanist is not responsible for any customs requirements when your order reaches its destination. Current delays in international shipping make this whole process unpredictable, so we are unable to offer shipping ETAs for orders shipped outside Australia at this time.
Orders shipped via eParcel or Express Post can be delivered to PO boxes, but please note that our Same Day and some large orders require a business or residential address.
Where do you ship to?
Due to current international shipping restrictions, we are currently only shipping to New Zealand, USA, Germany, Hong Kong, South Korea and Singapore. Please contact us to see if we can add your country to the list of shipping destinations, though please note that Australia Post determines the countries we can currently ship to, so we may not be able to deliver to all locations.
Pre-order Shipping
Item pre-order available online only. Estimated shipping dates subject to change. If multiple items are ordered in a single transaction, all items will be shipped together in a single package. We are unable to split orders into multiple shipments. If you require some items sooner, please place a seperate order for the pre-order item.
Can I choose a different shipping provider?
No, sorry. We've searched through high and low. Our provider offers the best combination of excellent service and competitive rates.