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Customer Support

If your Urban product isn't living up to your expectations or you just want to learn more about our awesome brand, shoot our support team a message. They get a kick out of making people smile and will happily engage in some playful banter with you. Just don't be surprised if they start using puns left and right. (We warned you.)

Special Occasions

Our customer support is available Monday to Friday: 9:30am-5:30pm AESTAverage answer time: 8h